Guinness Storehouse Assistant – Full Time
12 Month Fixed Term Contract
Closing Date : 1st Aug 2026
Salary: €31,824.02 + Flex Allowance €2035
About Us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
About the Function
The Visitor Experience team at the Guinness Storehouse is responsible for delivering world-class customer experiences at Ireland’s number one visitor attraction. Every year, millions of guests visit the Home of Guinness to experience our brand story, heritage, hospitality, and iconic experiences.
About the Team
Our Visitor Experience team brings the magic of Guinness to life every day. Working across a range of interactive visitor experiences, the team creates memorable moments, shares the Guinness story, and ensures every guest receives outstanding service from arrival to departure.
About the Role
As a Guinness Storehouse Assistant, you will act as a Guinness Ambassador, creating exceptional experiences for visitors from around the world. You’ll deliver engaging interactions, support immersive experiences, and ensure every guest receives a welcoming, professional, and memorable visit. Success in this role means consistently delivering outstanding customer service while bringing energy, passion, and pride to every interaction.
Role Responsibilities
You will be responsible for:
- Delivering exceptional customer service and creating memorable visitor experiences.
- Welcoming guests and providing friendly, professional assistance throughout their visit.
- Guiding visitors through immersive Guinness experiences, including Guinness tasting and pouring experiences.
- Delivering engaging presentations, orientations, and customer interactions with confidence.
- Acting as a proud ambassador for the Guinness brand and story.
- Following responsible alcohol service guidelines and maintaining high operational standards.
- Supporting a safe, clean, and inclusive environment for visitors and colleagues.
- Working collaboratively with teammates to create magical moments for every guest.
In return, you’ll gain exposure to one of the world’s most iconic brands, develop your hospitality and presentation skills, and work within a team passionate about delivering premium visitor experiences.
Experience / Skills Required
We’d love to hear from you if you have:
- At least one year’s experience in a customer-facing hospitality, tourism, bar, or service environment.
- Strong communication skills and confidence engaging with large groups.
- Experience in public speaking, entertaining, presenting, or performing.
- Fluency in English; additional languages such as French, Spanish, Italian, German, or Chinese are highly desirable.
- A passion for delivering outstanding customer experiences and building positive relationships.
- The ability to work collaboratively in a fast-paced environment while maintaining high professional standards.
Working With Us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits
We recognize and value performance, offering our people a highly competitive rewards and benefits package including:
- Contemporary work-life balance policies and wellbeing activities
- Generous holiday allowance
- Lunch allowance
- Product allowance
- Free Gym Membership – Saint James Gate Gym
Diversity Statement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Recruitment Scam Warning
Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.
